Frazier History Museum

Exhibition Experience Staff

DATE POSTED: February 28, 2017
RESPONSIBLE TO: Director of Guest Experience
FLSA STATUS: Non-Exempt / Hourly / Level 6

POSITION PURPOSE AND OBJECTIVES:
Utilizing excellent customer service skills meet and greet guests to help move them through the Special Exhibition. Reports to the Director of Guest Experience and works closely with the Security Department.

ESSENTIAL JOB FUNCTIONS:

  • Greet guests at the entrance of the special exhibition and confirm they have a ticket.  Manage guest entry into the exhibition.
  • Seat guests and start the film.
  • Take guests to the exhibition on the second floor via the freight elevator.
  • Roam in the exhibition assisting guests with audio guides, exhibit technology and any other questions.
  • Greet guests at the exit to the exhibit to ensure that they do not enter and to assist in audio guide drop off.
  • Work in the museum parking booth charging guests and members for parking and keeping track of all sales. 
  • Assist all guests to the museum, with an emphasis on excellent customer service. 
  • Assist in the execution of various tasks involved in the set up and operations of the front end.
  • Assist in special events or program set-ups, whenever necessary.
  • Assist with other duties as directed by Manager, Assistant Manager.

SUPERVISORY RESPONSIBILITY:
None

EXPECTED KNOWLEDGE, SKILLS AND ABILITIES (prime examples, but not all-inclusive):

  • Demonstrates a professional demeanor, initiative, confidence and creativity.
  • Knowledge of the museum exhibitions, building and area neighborhood.
  • Possesses excellent oral communication skills, with strong interpersonal skills.
  • Able to work independently and complete tasks and projects.
  • Demonstrates good judgment and problem-solving abilities.
  • Is flexible and willing to embrace change/shift priorities on a regular basis.
  • Is a team player and committed to the goals and ideals of the Museum.
  • Maintains confidential information.
  • Ability to work flexible hours including weekends and holidays.

JOB QUALIFICATIONS:

  • Retail and or customer service experience.

WORKING & PHYSICAL CONDITIONS:

  • Generally works in a retail setting during Museum Store hours but must be available to work flexible/additional hours as needed.
  • Typical physical demands include sitting at counter, walking, standing for long periods of time, climbing stairs, hearing, and lifting and carrying up to 20 lbs.
  • The position may require occasional travel, including but not limited to trips to acquire supplies, attend events, etc, all of which may at times be outside of and/or in addition to normal working hours.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To apply, CLICK HERE    


Security Console Operator

DATE POSTED: February 24, 2017
RESPONSIBLE TO: Manager of Security & Environmental Services
FLSA STATUS: Non-Exempt / Hourly

 

POSITION PURPOSE AND OBJECTIVES:

A Security Console Operator provides for the protection and safety of all Guests, Staff, Volunteers and Property of the Museum, and is responsible to the Shift Supervisor.

ESSENTIAL JOB FUNCTIONS:

An Operators Duties include, but are not limited to:

  • Remains alert and ready to respond at all times.
  • Patrols the building, prevents and reports unauthorized or suspicious activities.
  • Enforces Museum policies concerning security, safety and preventative fire regulations. Renders assistance to Guests as required.
  • Main receiving point for emergency and non-emergency notifications and information and response in a timely manner.
  • Prepares appropriate reports in connection with daily activities and incidents; completing and presenting them in a timely manner.
  • Provides escorts for the movement of assets as required.
  • Participates in scheduled trainings and drills, and reviews Department SOP on a regular basis.
  • Is familiar with the Museum’s Layout, to include the location of all tableaux, stairwells, elevators, points of entry and exits, rest rooms, galleries, offices and other commonly utilized reference points. .
  • Monitors and interacts as necessary with various electronic security, safety and environmental systems, reporting problems as required.
  • Monitors activities throughout the Museum and surrounding area, dispatches officers in response to observed activity as needed.
  • Maintains key and access card control and inventory; issues, activates / deactivates access control cards as necessary.
  • Maintains awareness of Museum schedule and events; makes appropriate announcements as needed.
  • Performs other duties as may be directed or assigned by the Shift Supervisor(s) or Department Manager related to job functions of the security department. These duties include the following tasks: set up and tear down for events (tables and chairs), emergency housekeeping tasks.

SUPERVISORY RESPONSIBILITY:

None

JOB QUALIFICATIONS:
Minimum Requirements

  • At least six months of security guard experience, preferably in a cultural setting.
  • High School Diploma (or equivalent); Associate or Bachelor Degree preferred.
  • Knowledge of security operations and electronic security systems.
  • Ability to communicate efficiently in the English language.

Additional Abilities and Skills:

  • Exhibit good public relations, customer service, tact and diplomatic skills.
  • To work independent of supervision, within established policies and procedures, and act to enforce such policies when necessary.
  • Process, or is capable of processing and maintaining, a CPR and First Aid Certification; and to render medical assistance as necessary.
  • Maintain a professional image at all times.     
  • Ability to work a flexible work schedule; to include weekends and beyond normal working hours when necessary.

WORKING & PHYSICAL CONDITIONS:

  • Able to lift up to 50 pounds; to stand and walk for extended periods of time; to climb stairs; and process and maintain adequate vision and hearing.

 

To apply, CLICK HERE   


Part-time Event Security Staff

JOB TYPE: Part-Time/Non-Exempt/Hourly - $11.25/hour

Part-time Event Security Staff acts as a security officer for the protection and safety of all guests, staff, volunteers and property of the Museum during facility rental events including weddings, corporate and private events.  Part-time Event Security Staff also assist with event logistics and the set-up and take-down of tables and chairs as well as some housekeeping duties for events. Part-Time Event Security Staff are responsible to the Senior Manager of Security and Facilities and the Event Logistics and Security Coordinator.  Hours are primarily evenings and weekends.

Security Staff duties include, but are not limited to:

  • Patrol the building, mainly during events, to prevent and report unauthorized or suspicious activities, enforce Museum policies concerning security, safety and preventative fire regulations.
  • Assist with the set-up and teardown of events to include the unfolding, folding and storage of large numbers of tables and chairs.
  • Assist with clean up after events.
  • Perform emergency housekeeping tasks when required.
  • Respond to alarms and any emergency situations.Assist guests with general inquiries and Museum rules, representing the Museum in a courteous, professional and customer service oriented manner; remembering that all staff members are also “ambassadors for the Museum.”

Working and Physical Conditions:

  • Ability to stand and walk for extended periods of time; to climb stairs, and process and maintain adequate vision and hearing.
  • Able to lift, pull, push and move equipment, supplies, parcels, etc. of up to fifty (50) lbs. throughout the workday.
  • Ability to work a flexible work schedule; to include mostly evenings and weekends

Required Experience: Minimum 1 year customer service experience

Required Education: High School Diploma (or equivalent); Associate or Bachelor Degree preferred.

To apply, CLICK HERE   

 

For inquiries related to current open positions, please contact Nicollette Fischesser at 502-412-2220 or at nicollette@fraziermuseum.org.