Frazier History Museum

TITLE: Guest Services Associate

RESPONSIBLE TO: Guest Services Manager

FLSA STATUS: Non-Exempt / Hourly

Essential Job Functions
Duties include, but are not limited to:

  • Sell merchandise and assure customers’ satisfaction.
  • Sell admission to the museum
  • Act as a concierge in the Kentucky Bourbon Trail Welcome Center, answering questions about Ky bourbon heritage and helping guests plan excursions to distilleries.
  • Sell package bourbon and other spirits to guests
  • Sell tickets to special events, camps, lectures and all other events.
  • Work in the museum parking lot – greet all parkers and guest and collect parking fees.
  • Answer the museums main phone line and provide information to all callers.
  • Maintain cleanliness and orderliness of the store
  • Assist in receiving, stocking and displaying merchandise.
  • Promote and sell memberships.
  • Assist all guests to the museum, with an emphasis on excellent customer service.
  • Assist in special events or program set-ups, whenever necessary.
  • Assist with other duties as directed by Manager, Assistant Manager.

Minimum Requirements

  • At least 20 years old.
  • Available to work Sundays.
  • Some retail and or customer service experience.
  • A helpful, friendly attitude to welcome and help all guests and your work colleagues.
  • Additional Abilities and Skills
  • Exhibit good public relations, customer service, tact and diplomatic skills.
  • Maintain a professional image at all times.     
  • Ability to work a flexible work schedule; to include weekends and beyond normal working hours when necessary.

Working and Physical Conditions

  • Generally works in a retail setting during Museum hours but must be available to work flexible/additional hours as needed.  
  • Typical physical demands include sitting at counter, walking, standing for long periods of time, climbing stairs, and lifting and carrying up to 20 lbs.
  • The position may require occasional travel, including but not limited to trips to acquire supplies, attend events, etc, all of which may at times be outside of and/or in addition to normal working hours.  
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 CLICK HERE to apply through our portal


TITLE: Security Console Operator

RESPONSIBLE TO: the Manager of Security and Environmental Services, a Security Console Operator provides for the protection and safety of all Guests, Staff, Volunteers and Property of the Museum, and is responsible to the Shift Supervisor.

FLSA STATUS: Non-Exempt / Hourly

Essential Job Functions
Duties include, but are not limited to:

  • Remains alert and ready to respond at all times.
  • Patrols the building, prevents and reports unauthorized or suspicious activities.
  • Enforces Museum policies concerning security, safety and preventative fire regulations. Renders assistance to Guests as required.
  • Main receiving point for emergency and non-emergency notifications and information and response in a timely manner.
  • Prepares appropriate reports in connection with daily activities and incidents; completing and presenting them in a timely manner.
  • Provides escorts for the movement of assets as required.
  • Participates in scheduled trainings and drills, and reviews Department SOP on a regular basis.
  • Is familiar with the Museum’s Layout, to include the location of all tableaux, stairwells, elevators, points of entry and exits, rest rooms, galleries, offices and other commonly utilized reference points. .
  • Monitors and interacts as necessary with various electronic security, safety and environmental systems, reporting problems as required.
  • Monitors activities throughout the Museum and surrounding area, dispatches officers in response to observed activity as needed.
  • Maintains key and access card control and inventory; issues, activates / deactivates access control cards as necessary.
  • Maintains awareness of Museum schedule and events; makes appropriate announcements as needed.
  • Performs other duties as may be directed or assigned by the Shift Supervisor(s) or Department Manager related to job functions of the security department. These duties include the following tasks: set up and tear down for events (tables and chairs), emergency housekeeping tasks. 

Minimum Requirements

  • At least six months of security guard experience, preferably in a cultural setting.
  • High School Diploma (or equivalent); Associate or Bachelor Degree preferred.
  • Knowledge of security operations and electronic security systems.
  • Ability to communicate efficiently in the English language.
  • Additional Abilities and Skills
  • Exhibit good public relations, customer service, tact and diplomatic skills.
  • Work independent of supervision, within established policies and procedures, and act to enforce such policies when necessary.
  • Process, or is capable of processing and maintaining, a CPR and First Aid Certification; and to render medical assistance as necessary.
  • Maintain a professional image at all times.     
  • Ability to work a flexible work schedule; to include weekends and beyond normal working hours when necessary.

Working and Physical Conditions

Able to lift up to 50 pounds; to stand and walk for extended periods of time; to climb stairs; and process and maintain adequate vision and hearing.

 CLICK HERE to apply through our portal