Frazier History Museum


TITLE:                                  Security Console Operator
RESPONSIBLE TO:              Manager of Security & Environmental Services
Schedule                           Full Time/ Hourly

POSITION PURPOSE AND OBJECTIVES:
A Security Console Operator provides for the protection and safety of all Guests, Staff, Volunteers and Property of the Museum, and is responsible to the Shift Supervisor.

ESSENTIAL JOB FUNCTIONS:
An Operators Duties include, but are not limited to:

  • Remains alert and ready to respond at all times.
  • Patrols the building, prevents and reports unauthorized or suspicious activities.
  • Enforces Museum policies concerning security, safety and preventative fire regulations. Renders assistance to Guests as required.
  • Main receiving point for emergency and non-emergency notifications and information and response in a timely manner.
  • Prepares appropriate reports in connection with daily activities and incidents; completing and presenting them in a timely manner.
  • Provides escorts for the movement of assets as required.
  • Participates in scheduled trainings and drills, and reviews Department SOP on a regular basis.
  • Is familiar with the Museum’s Layout, to include the location of all tableaux, stairwells, elevators, points of entry and exits, rest rooms, galleries, offices and other commonly utilized reference points. .
  • Monitors and interacts as necessary with various electronic security, safety and environmental systems, reporting problems as required.
  • Monitors activities throughout the Museum and surrounding area, dispatches officers in response to observed activity as needed.
  • Maintains key and access card control and inventory; issues, activates / deactivates access control cards as necessary.
  • Maintains awareness of Museum schedule and events; makes appropriate announcements as needed.
  • Performs other duties as may be directed or assigned by the Shift Supervisor(s) or Department Manager related to job functions of the security department. These duties include the following tasks: set up and tear down for events (tables and chairs), emergency housekeeping tasks.

JOB QUALIFICATIONS:
Minimum Requirements:

  • At least six months of security guard experience, preferably in a cultural setting.
  •  High School Diploma (or equivalent); Associate or Bachelor Degree preferred.
  • Knowledge of security operations and electronic security systems.
  •  Ability to communicate efficiently in the English language.

Additional Abilities and Skills.

  • Exhibit good public relations, customer service, tact and diplomatic skills.
  •  To work independent of supervision, within established policies and procedures, and act to enforce such policies when necessary.
  • Process, or is capable of processing and maintaining, a CPR and First Aid Certification; and to render medical assistance as necessary.
  •  Maintain a professional image at all times.
  • Ability to work a flexible work schedule; to include weekends and beyond normal working hours when necessary.

WORKING & PHYSICAL CONDITIONS:

  • Able to lift up to 50 pounds; to stand and walk for extended periods of time; to climb stairs; and process and maintain adequate vision and hearing.

 


TITLE:                                  Guest Services Associate
RESPONSIBLE TO:              Director of Visitor Experience
Schedule:                          Part Time/ Hourly 

POSITION PURPOSE AND OBJECTIVES:
Perform sales and customer service duties under the direction of the Operations Supervisor and the Director of Visitor Experience providing all guests with a helpful and welcoming experience.

ESSENTIAL JOB FUNCTIONS:

  • Sell merchandise and assure customers’ satisfaction.
  • Sell admission to the museum.
  • Act as a concierge in the Kentucky Bourbon Trail Welcome Center, answering questions about Ky bourbon heritage and helping guests plan excursions to distilleries.
  • Sell package bourbon and other spirits to guests.
  • Sell tickets to special events, camps, lectures and all other events.
  • Work in the museum parking lot – greet all parkers and guest and collect parking fees.
  • Answer the museums main phone line and provide information to all callers.
  • Maintain cleanliness and orderliness of the store.
  • Assist in receiving, stocking and displaying merchandise.
  • Promote and sell memberships.
  • Assist all guests to the museum, with an emphasis on excellent customer service.
  • Assist in special events or program set-ups, whenever necessary.
  • Assist with other duties as directed by Manager, Assistant Manager.

JOB QUALIFICATIONS:

  • Some retail and or customer service experience.
  • A helpful, friendly attitude to welcome and help all guests and your work colleagues.

EXPECTED KNOWLEDGE, SKILLS AND ABILITIES (prime examples, but not all-inclusive):

  • Demonstrates a professional demeanor, initiative, confidence and creativity.
  • Possesses excellent oral communication skills, with strong interpersonal skills.
  • Able to work independently and complete tasks and projects. 
  • Demonstrates good judgment and problem-solving abilities. 
  • Accepts accountability for timely results and attention to detail.
  • Is flexible and willing to embrace change/shift priorities on a regular basis.
  • Is a team player and committed to the goals and ideals of the Museum.
  • Maintains confidential information.
  • Ability to work flexible hours including weekends and holidays.

WORKING & PHYSICAL CONDITIONS:
Generally works in a retail setting during Museum hours but must be available to work flexible/additional hours as needed. 
Typical physical demands include sitting at counter, walking, standing for long periods of time, climbing stairs, and lifting and carrying up to 20 lbs.
The position may require occasional travel, including but not limited to trips to acquire supplies, attend events, etc, all of which may at times be outside of and/or in addition to normal working hours. 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CLICK HERE to apply through our portal

 

 

TITLE:                                  Part-time Event Staff
RESPONSIBLE TO:              Event Manager
Schedule:                          Part Time / Hourly             

POSITION PURPOSE AND OBJECTIVES:

Responsibilities of the part-time event staff role include greeting and directing guests, setting up and taking down tables and chairs, assisting with some basic housekeeping duties during the event, assisting with medical emergencies (training provided), and being able to assist with any emergency procedures such as a fire alarm or severe weather during an event.  Hours are primarily evenings and weekends.  Events includes weddings, corporate and private events.

ESSENTIAL JOB FUNCTIONS:

 

Duties include, but are not limited to:

  •    Assist with the set-up and tear-down of events to include the unfolding, folding and storage of large numbers of tables and           chairs.
  •    Assist with clean up after events.
  •    Perform emergency housekeeping tasks when required.
  •    Respond to alarms and any emergency situations.
  •    Assist guests with general inquiries and Museum rules, representing the Museum in a courteous, professional and customer service oriented manner; remembering that all staff members are also “ambassadors for the Museum.”

 JOB QUALIFICATIONS:

Minimum Requirements

  •  High School Diploma (or equivalent); Associate or Bachelor Degree preferred.
  •  One to two years of customer service experience.

WORKING & PHYSICAL CONDITIONS:

  •  Ability to stand and walk for extended periods of time; to climb stairs; and process and maintain adequate vision and hearing.
  •  Able to lift, pull, push and move furniture, equipment, supplies, parcels, etc of up to fifty (50) lbs throughout the workday.
  •   Ability to work a flexible work schedule; to include mostly evenings and weekends.

 CLICK HERE to apply through our portal