Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email firstname.lastname@example.org to request a refund.
2. Mail your returned item to:
Frazier History Museum Store
829 West Main Street
Louisville, KY 40202
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions - Tickets are non-refundable. Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Restocking Fee - All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges - If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Turnaround - All orders are shipped within 48 hours Monday - Friday 9am - 5pm.
Carriers- We use the following carriers to deliver our orders:
Shipping Rates - The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.